Are you a proactive and detail-oriented individual with a passion for humanitarian work? CTG is seeking an Operations Assistant (Field Support) to provide crucial assistance to migrants, coordinate transportation, and manage field activities.
Role Summary
- Organization: CTG
- Category: Job Updates
- Mode: Full time
- Location: Nigeria
- Remuneration: Competitive remuneration
- Deadline: May 30th
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Responsibilities of the Operations Assistant at CTG
- Provide direct assistance to migrants at transit centers and airports, including profiling, identity verification, documentation checks, and general support.
- Assist with all airport formalities, such as arrivals, check-ins, luggage, immigration, security, and escorting individuals to/from transportation or gates, ensuring special needs are met.
- Support individuals within transit centers or third-party facilities throughout their stay, managing arrivals (sign-in, orientation, provisions, room assignments), ongoing needs, issue resolution, and departures (briefings, luggage, transport).
- Accurately enter and update migrant data in relevant systems, prioritizing the safety, security, and comfort of vulnerable individuals, and immediately reporting any issues to supervisors.
- Provide continuous support at transit centers for extended and overnight periods, ensuring all individual needs are addressed.
- Communicate promptly with third-party facility representatives and supervisors regarding any arising issues.
- Assist in coordinating transportation from various locations by liaising with service providers, verifying identities, ensuring readiness, providing briefings, and supporting baggage handling.
- Offer interpretation services as needed at all locations (airport, transit centers, transport).
- Regularly report on progress and immediately inform supervisors of any critical issues.
- Maintain strict confidentiality and integrity of all paperwork in line with conduct standards and data protection rules.
- Alert management to any non-compliance with SOPs or codes of conduct by staff or partners.
Key Qualifications for the Operations Assistant role at CTG
- A Bachelor’s degree in social work, economics, business administration, or a related field, with at least two years of relevant professional experience.
Prior experience in movement operations, transportation, or management is a significant advantage.
Minimum two years of progressive professional experience, preferably with a UN agency, INGO, or NGO.
Training in emergency and disaster response is beneficial.
Required experience working effectively in diverse, multicultural environments.
Proficiency in Word, Excel, and internet usage.
Strong communication skills and a proven ability to collaborate in a team.
Self-motivated, capable of working with minimal supervision, and able to meet tight deadlines.
Demonstrated ability to maintain accuracy, attention to detail, and confidentiality.
Commitment to inclusion, respect for diversity, and high ethical standards consistent with organizational principles.
Ability to work competently and thoughtfully under pressure, exercising sound judgment.
Actively seeks to learn, share knowledge, and innovate, taking ownership of organizational priorities.
Fosters clear and open communication, explaining complex matters informatively and inspiringly.
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