IFF is hiring an account manager whose role is to achieve sustainable and profitable increases in sales and market share by identifying what customers need and the opportunities available, developing strong customer relationships, leading and coordinating IFF’s internal efforts, and promoting suitable solutions that align with the company’s overall strategy within a specified region, product category, or for particular key accounts.
Role Summary
- Organization: IFF
- Category: Job Updates
- Mode: Remote
- Remuneration: Competitive salary
- Deadline: Unspecified
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Responsibilities of the Account Manager at IFF
- Understand the specific market and the customer’s business environment, including their activities, strategies, brands, markets, and consumers, through various information sources.
- Cultivate strong, multi-level relationships across different functions within key customer organizations, engaging with important decision-makers and influencers.
- Participate in or lead commercial negotiations covering aspects like product listings, annual pricing, payment terms, rebates, cost-saving agreements, and supply contracts.
- Maximize benefits for IFF while providing optimal solutions for the customer, focusing on improving gross profit, optimizing product portfolios, and reducing complexity.
- Ensure that customer supply chain needs, processes, and key performance indicators are clearly communicated to IFF Operations to meet customer expectations.
- Understand and track customer regulatory requirements and changes, updating relevant data for the Global Regulatory Affairs (GRA) team and inputting information into the project management system.
- Serve as the primary point of contact for the customer on all matters.
- Embody IFF’s cultural principles and consistently demonstrate their core values.
- Manage and/or mentor junior team members or peers, as well as onboard and train new team members.
- Influence stakeholders to achieve alignment on common objectives.
- Lead projects effectively through clear communication and collaboration with key internal (e.g., CI, Marketing, Creative Teams, Formulation) and external stakeholders.
- Ensure individual objectives are in line with business goals and that personal development plans are in place.
- Proactively seek and provide feedback to foster high-performing teams.
- Demonstrate leadership courage by challenging established norms and holding oneself and others accountable for ethical conduct.
Role Requirements for the Account Manager at IFF
- Requires approximately 3 to 5 years of experience in fields such as sales, sales service, product development, or marketing, ideally within the fragrance, cosmetics, fast-moving consumer goods (FMCG), flavors, chemical, or ingredients industries.
- Must have a strong history of success at a similar job level and a strong desire to achieve commercial goals.
- Must be customer-focused with experience in managing business-to-business relationships.
- Possesses analytical skills and the ability to understand and work with financial concepts and processes, including pricing, margins, and forecasting.
- Shows a strong interest in product development, understanding consumers, and market dynamics (including Marketing, Research & Development, and Competitive Intelligence).
- Has a good understanding of fragrance and olfactive skills, or knowledge of skincare and biochemistry where relevant.
- Exhibits creative and innovative thinking abilities.
- Proficient in project management with effective collaboration and coordination skills.
- Demonstrates strong communication, presentation, storytelling, and negotiation abilities.
- Understands the principles of digital marketing and the e-commerce environment.
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