Community Phone is looking to expand its support team and hire Customer Support Representatives who love to delight our landline users. An advanced command of the English language is required for this role.
Customer Support Representative Role Summary
- Company Name: Computer Phone
- Category: Job Updates
- Mode: Remote
- Benefits: 6$/hour (base salary) + additional commission potential
- Deadline: Unspecified
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Community Phone
At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.
Our shifts are US timezone-based, we are open every day from 9 am EST to 9 pm EST, and you can expect to work on weekends on a rotating basis.
Responsibilities for the Customer Support Representative role at Community Phone
- Track customer concerns, identifying trends, and driving calls
- Work Cross-Functionally to remove customer obstacles
- Ensure every customer has an extraordinary experience
- Understand why customers wish to cancel and working on solutions to keep customers satisfied
- Listen for opportunities to Upsell our customers on additional products and services that will save them money and solve their issues
Required Skills for Customer Support Representative role at Community Phone
- Calm Under Pressure, excellent at establishing rapport, and comfortable chatting with a variety of people
- Kind to your core
- Able to Adapt quickly to change
- Excellent in both Verbal and Written English Communication skills
- A Skilled Multitasker and Organizational by nature
- Experience with Zendesk, Hubspot or similar technology
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