Opay seeks a Customer Support Agent who wil be responsible for the resolution of all inquiries, complaints, and requests received via OPay customer support telephone lines, establishing and management of customer relationships.
Role Summary
- Organization: Opay Nigeria
- Category: Job Updates
- Mode: Full time
- Location: Lagos
- Reward: N70,000
- Deadline: January 4th, 2025
- To receive similar Jobs Alerts on WhatsApp, Click HERE
Responsibilities of the Customer Support Agent at Opay
- Answer all incoming calls from customers and provide resolution to complaints, inquiries, and requests.
- Document and report all call information according to standard operating procedure.
- Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
- Follow up with customer calls where necessary.
- Report service failures and other product-related issues observed while taking calls from customers to the call center management for further action.
Role Requirements for the Customer Support Agent at Opay
- Minimum of HND/BSC in Mass Communication or related field.
- 0 – 1year experience as a call center or customer service agent.
- Strong written and verbal communication skills, with attention to detail
- Strong analytical, organizational, and multi-tasking skills.
- Energetic, highly self-motivated, and able to work efficiently and productively.
Click the button below to Apply.
Receive scholarship and job updates from Scholars Coven firsthand through our Channels:
- WhatsApp: Jobs Coven WhatsApp
- Facebook: Scholars Coven
- Twitter: @ScholarsCoven
