Peerless Software needs a Customer Success Manager to focus on customer retention by helping them achieve significant business outcomes with Peerless’ products. This role involves working directly with customers to optimize their platform usage and build long-term partnerships.
Role Summary
- Organization: Peerless Software Global Company
- Category: Job Updates
- Mode: Full time
- Location: Lagos
- Remuneration: Competitive remuneration
- Deadline: Unspecified
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Background
Peerless Software is an enterprise SaaS provider delivering cutting-edge Core Banking Platforms (Conventional and Non-Interest Islamic), CRM, Workflow Automation, and Trade Tools to financial institutions and business ecosystems.
Responsibilities of the Customer Success Manager at Peerless
- Orchestrate smooth onboarding processes that encourage swift product adoption.
- Track customer usage, engagement levels, and satisfaction scores to proactively spot potential risks, opportunities for account growth, and possibilities for upselling.
- Cultivate relationships as a trusted advisor with key client decision-makers, ensuring their business objectives align with the capabilities of Peerless’ solutions.
- Manage contract renewals, minimize customer churn, and identify avenues for expansion through cross-selling with relevant customer contacts.
- Collaborate cross-functionally (with Product, Engineering, and Sales) to feed customer insights into roadmap planning and solution enhancements.
Role Requirements for the Customer Success Manager at Peerless
- Possesses 4–7 years of experience in Customer Success, Account Management, or Solutions Delivery, ideally within enterprise SaaS, Banking-as-a-Service (BaaS), or fintech sectors.
- Demonstrates a proven track record of managing significant and intricate client relationships involving various stakeholders.
- Exhibits a strong grasp of core banking systems, CRM platforms, and workflow management tools.
- Displays excellent communication, problem-solving, and interpersonal skills for effective relationship building.
- Comfortable with the dynamic nature of a startup environment and confident in taking full ownership of results.
How To Apply
If you meet the requirements, send your CV to [email protected] with the subject of the email as the role you’re applying for.
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