MyMedicalBank is currently seeking an ambitious and result-oriented Customer Relationship Officer to help drive excellent customer service and retention within the Company.
Role Summary
- Organization: MyMedicalBank
- Category: Job Updates
- Mode: Full time
- Location: Lagos
- Reward: ₦80,000.00 – ₦100,000.00 per month
- Deadline: Unspecified
- To receive similar Jobs Alerts on WhatsApp, Click HERE
Background
MyMedicalBank is a health technology company with a vision to promote digital access to healthcare in Nigeria through creating digital solutions that allow users to book and pay for healthcare services while also enjoying access to their health records via their smartphones.
Responsibilities of the Customer Relationship Officer at MyMedicalBank
- Respond to customer questions and confirm customer orders.
- Follow up on sales leads to ensure customer conversion.
- Escalate and resolve customer complaints .
- Deliver customer service and support via social media platforms such as Facebook, Instagram, Twitter and WhatsApp Business.
- Carry out customer satisfaction surveys and reviews.
- Monitor company performance against service level agreements and flag potential issues.
- Create and post high impact on-brand video content on Tik Tok, Instagram Reels and other relevant platforms using simple video tools like Capcut and following the company’s content guidelines.
- Actively engage with the audience on social media platforms, responding to comments, messages, and fostering meaningful interactions to build a loyal and engaged community.
Role Requirements for the Customer Relationship Officer at MyMedicalBank
- Proven customer support experience
- Familiarity with Zoho CRM or other CRM systems
- Customer orientation and ability to respond to different types of characters
- Excellent communication and presentation skills
- Hands on business experience with MS Office (Word, Excel and PowerPoint) and business collaborative platforms like Google Drive, WhatsApp Business and Zoom
- In-depth knowledge of Instagram Reels, TikTok, YouTube Shorts and other relevant social media platforms, including their respective trends and best practices.
- Experience with hosting live webinar, livestreams and other virtual engagements
- Proven experience in social media management
Click the button below to Apply
Receive scholarship and job updates from Scholars Coven firsthand through our Channels:
WhatsApp: Jobs Coven WhatsApp
Facebook: Scholars Coven
Twitter: @ScholarsCoven
